Due to a new project that will require daytime hours to complete, we will be working with limited and reduced hours for the foreseeable future.   Store hours starting January 9th, 2017 will be Monday-Thursday 6PM-9PM, and every other Saturday starting January 21st 10am-1PM.  Onsite appointments and remote sessions are an option in the evenings and every other weekend.  We apologize for any inconvenience to our customers, but business is slow enough that we cannot use supplemental employees to cover Panther Computers while this project is underway.

Panther Computers now offers the Panther Pounce Tuneup.  In response to  customer requests, we are now offering this alternative to the full Panther Tuneup (regularly $150) with this faster turn around time to quickly get you back up an running.  This is a quick hit tuneup that simply removes the most obvious virus and malware infections for $75 that allows you to continue using your existing protections and antivirus software.

I'm here today to make you aware of a scam that I believe is happening with nearly all international call centers, but especially those in India. Based on dozens of conversations with my customers over the last three years, it is my belief that call center employees that answer calls for US based businesses like AT&T, Amazon, and other high profile companies are transferring calls out of the legitimate call center to illegitimate businesses that try to scam money from you.

Panther Computers now sells items on Amazon.  We have over one hundred items available locally at our Milton location or you can order online and have it shipped.  Eventually we will have all of our new inventory online at Amazon so you can see what we have in stock.  Used items and parts will not be listed, so come by or call if you need these or special order items.

CoinBase is a virtual currency exchange for BitCoin that has become licensed in the US to exchange BitCoin for Dollars.  Here is an article from PCWorld with the details:

Coinbase to launch first licensed U.S. Bitcoin exchange

Do to the increased number of ransomeware viruses being seen on computers being brought into Panther Computers, we are adding a new utility called Crypto Prevent to the software installed on computers during our Panther Tuneup.  You can read the article below on CryptoWall for more details on ransomeware viruses and their effects. We will install the free edition, free to homeowners and businesses alike, but you may consider the paid premium version for automatic updates.

Over the last several years there have been several ransomeware viruses that will encrypt your data in a fashion that will cause you to loose the data or have to pay to get your files back.  CryptoLocker, CryptoDefense, CTB Locker, and now CryptoWall.  It is now more important than ever to ensure you have backups of all your important personal and business files as you could be infected from any number of sources.

Panther Computers has invested in an enhanced system to provide better tracking and histories of our clients, their computers, and the work performed.  We now have the ability to provide you email and SMS (aka texting) updates as we begin and proceed with the work on your computer.  You can also click on the Status link under services to log into your tickets online for a current status.  We are continually looking for ways to improve the service we provide our clients.

Panther Computers now offers our remote access service, Panther Rescue Remote, to our customers. Panther Rescue Remote can allow a Panther Computers technician provide you local support from our offices saving you travel time and expense.  All you need is a working high speed internet access for the computer and we can provide instruction, configuration, and technical support. 

The support is by appointment and first come first serve, but we will expand availabilty and offerings as demand increases.  Stay tuned for pricing and other details as we fully deploy Panther Rescue Remote.  Whether in the store or by remote we'll make your computer PuRR like a kitten.

 

 

We are bumping this article back to the top as there has been a recent increase of these calls in the NW Florida area. We have one computer in the shop now that has been completely locked and is in danger of having had tax documents tampered with or "stolen. We've had a second customer relate that they have had no less than five phone calls trying to coerce them into letting the Indian sounding caller take control of their computer.  Watch videos and more on our Facebook page on this an other computer scams.

You may have noticed one or more commercials on TV that claims that they can remotely connect to your computer and make it "work", however be sure they don't charge you if they can't.  Most problems today are spyware and virus related and there is absolutely no way this can be cleaned remotely, even if your Internet is working.  If your system is just bogged down from normal use, be sure you pay no more than you could at a local shop for a service that is hyped late night alongside the vacuum cleaners, kitchen gizmos, and colon cleansers.

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Spybot Search & Destroy (SBSD) has been a favorite of ours and many in the industry for years.  It was free to all and was one of the best cleaners that also provided proactive blocks to protect your computer.  The interface has always been "clunky", but usable, until now.  Spybot made their transition from their final one dot series to the two dot nearly a year ago and did a horrible job.  To save some reading: Panther Computers will now be using MalwareBytes (MWB) free in place of Spybot Search & Destroy, but read further if you want to understand why.

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