In current versions of AVG, you can click on support in AVG and it will show you the license number missing the last four characters.  If you purchased and AVG boxed edition, the license will be on the box or CD.  If you purchased AVG online, you should have an email containing the license number that will show you the license number and allow you to click a button to copy it to the clipboard.  If you purchased AVG from Panther Computers, will depend on when you bought AVG from us, and which operating system you have.

Since February 2011 all installations of AVG included Panther Computers Cymophane.  Cymophane is located in the Panther Utilities folder in your START menu, All Programs, Panther Utilities, Cymophane.  Cymophane will show you all programs Panther Computers installed, when they were installed, and the AVG license number.  There is also a button to copy the license number to the clipboard so you can past it where you need the number.

Prior to February 2011 finding your AVG license number we stored the license number on your computer in a text file called avglicense.txt.  Initially it was placed in My Documents, but found that other computer users couldn't find or see it.  There were some cases of someone creating a new user and deleting the old one with the files and it deleted the license file.  For most XP machines between 2010 and 2011 we stored the avglicense.txt file on the root of the system (usually the C: drive) or c:\avglicense.txt.

The security on Vista and newer Windows made it difficult to access the root drive, so a handful of systems have the file back in the main user's documents.  Subsequently we stored the avglicense.txt in the Public folder (C:\Users\Public\avglicense.txt) in Vista and newer.

If you still can't find the license number for AVG acquired from Panther Computers you can contact us and we can look it up in our records.  

Sure you can download the software and run the scans and enable the protections, but much like my competitors that have adopted the Panther Tuneup software in their processes, you are missing our expertise.  Anyone can buy a sword, but without training, experience, and practice one can never properly use it.

Why Did You Stop Using Windows Defender & Adaware?

This FAQ is in anticipation of this question of our recent decision to stop using Windows Defender & Adaware on our new systems and in our tune up process.  First the other products we use are more consistantly catching the malware that these two products protect you from.  This means that once we run the other products and clean the malware off the computer, these two products aren\'t finding any residual bad guys.  This means we are wasting time, adding software to your systems that aren\'t needed, and increasing the tax on your computer memory and storage space.

A very small number of customers have used these terms to describe what is done during the Panther Tune-up even though we are always specific to explain the process before you agree to have the work performed.  Though the number is small, we felt we should further explain and provide you directions on how to deal with the misperception, and how - if you insist - to go back to your previous anti-virus software.

As in many walks of life you will find variations in philosophy especially in approaches to computer maintenance. Here at Panther Computers one of the steps we take is to turn off the recycle bin. Part of my philosophy is that (personally) I'm not going to delete something if I'm not sure I don't need it any more.