I began working with Cooks Paint and Body in Pace in January, and though they are wonderful people and do great work, another opportunity popped up that I wasn't looking for or expecting.  In April  I became the IT Manager at Exit Realty NFI in Pensacola. I still work some evenings at Panther Computers, but I foresee a near future where I will be only doing so by appointment. I'm glad that NW Florida allowed me to provide service with integrity for 14 years, but the need for computer stores is going the way of VCR repair. I'm still here for those who need me as my schedule permits. I'm excited to be a part of the Exit team and look to help them grow the business through my IT and Marketing expertise. https://www.facebook.com/floridaexit/

Store hours are Monday-Thursday 6PM-9PM, and every other Saturday.  Onsite appointments and remote sessions are an option in the evenings and every other weekend.   My day job takes precedence and I may not be able to be here these hours, so please call ahead first.  Holidays will still impact these hours as well.

 

Projected weekend dates for the rest of this year:

7/8/2017

7/22/2017

8/5/2017

8/19/2017

9/2/2017

9/16/2017

9/30/2017

10/14/2017

10/28/2017

11/11/2017

12/9//2017

12/23/2017

Panther Computers now offers the Panther Pounce Tuneup.  In response to  customer requests, we are now offering this alternative to the full Panther Tuneup (regularly $150) with this faster turn around time to quickly get you back up an running.  This is a quick hit tuneup that simply removes the most obvious virus and malware infections for $75 that allows you to continue using your existing protections and antivirus software.

I'm here today to make you aware of a scam that I believe is happening with nearly all international call centers, but especially those in India. Based on dozens of conversations with my customers over the last three years, it is my belief that call center employees that answer calls for US based businesses like AT&T, Amazon, and other high profile companies are transferring calls out of the legitimate call center to illegitimate businesses that try to scam money from you.

Panther Computers now sells items on Amazon.  We have over one hundred items available locally at our Milton location or you can order online and have it shipped.  Eventually we will have all of our new inventory online at Amazon so you can see what we have in stock.  Used items and parts will not be listed, so come by or call if you need these or special order items.

CoinBase is a virtual currency exchange for BitCoin that has become licensed in the US to exchange BitCoin for Dollars.  Here is an article from PCWorld with the details:

Coinbase to launch first licensed U.S. Bitcoin exchange

Do to the increased number of ransomeware viruses being seen on computers being brought into Panther Computers, we are adding a new utility called Crypto Prevent to the software installed on computers during our Panther Tuneup.  You can read the article below on CryptoWall for more details on ransomeware viruses and their effects. We will install the free edition, free to homeowners and businesses alike, but you may consider the paid premium version for automatic updates.

Over the last several years there have been several ransomeware viruses that will encrypt your data in a fashion that will cause you to loose the data or have to pay to get your files back.  CryptoLocker, CryptoDefense, CTB Locker, and now CryptoWall.  It is now more important than ever to ensure you have backups of all your important personal and business files as you could be infected from any number of sources.

Panther Computers has invested in an enhanced system to provide better tracking and histories of our clients, their computers, and the work performed.  We now have the ability to provide you email and SMS (aka texting) updates as we begin and proceed with the work on your computer.  You can also click on the Status link under services to log into your tickets online for a current status.  We are continually looking for ways to improve the service we provide our clients.

Panther Computers now offers our remote access service, Panther Rescue Remote, to our customers. Panther Rescue Remote can allow a Panther Computers technician provide you local support from our offices saving you travel time and expense.  All you need is a working high speed internet access for the computer and we can provide instruction, configuration, and technical support. 

The support is by appointment and first come first serve, but we will expand availabilty and offerings as demand increases.  Stay tuned for pricing and other details as we fully deploy Panther Rescue Remote.  Whether in the store or by remote we'll make your computer PuRR like a kitten.

 

 

We are bumping this article back to the top as there has been a recent increase of these calls in the NW Florida area. We have one computer in the shop now that has been completely locked and is in danger of having had tax documents tampered with or "stolen. We've had a second customer relate that they have had no less than five phone calls trying to coerce them into letting the Indian sounding caller take control of their computer.  Watch videos and more on our Facebook page on this an other computer scams.

You may have noticed one or more commercials on TV that claims that they can remotely connect to your computer and make it "work", however be sure they don't charge you if they can't.  Most problems today are spyware and virus related and there is absolutely no way this can be cleaned remotely, even if your Internet is working.  If your system is just bogged down from normal use, be sure you pay no more than you could at a local shop for a service that is hyped late night alongside the vacuum cleaners, kitchen gizmos, and colon cleansers.

There are many factors that influence the turn around time in a computer repair shop.  Each one is variable and can shorten or lengthen the time to get your equipment back to you in a timely manner.  We strive to keep these factors minimized to shorten the stay of your computer in our shop.

What is the Panther Computers return policy?

 

This policy applies to all Panther Computers purchases.

 

30-day Return Period

We accept returns or exchanges 30 days from the original purchase, excluding nonreturnable items, and those covered by the 14 day return period shown below. All refunds after 14 days will be for store credit only.  Please review the details below.

 

14-day Return Period

We accept returns or exchanges 14 days from the original purchase on computers, monitors, printers, notebook computers, and hard drives.  Please review the details below.

 

Restocking Fee

Unless defective, a restocking fee of 15% may be charged on opened notebook computers, projectors, and digital cameras. Unless defective, a restocking fee of 25% will be charged on special order products.

 

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

 

Return and Exchange Requirements

Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns, exchanges and price adjustments must be made in the city of original purchase. For cash purchases over $50, your refund will be issued by check from our corporate office within 14 business days of the return.

 

Personal Data

Please remove all personal data (e.g., computer or wireless phone data, videotapes) from any returned or exchanged products. Panther Computers is not responsible for any personal data left on or in these items.

 

Nonreturnable Items

  • Labor, delivery, and/or installation services

  • Consumable items such as phone cards, gift cards

  • Single use items such as data transfer cables

  • Items that are damaged or abused.

  • Self installed electronics such as memory, hard disks, controller cards, power supplies, CPUs, etc. Purchase and installation of self installed electronics removes Panther Computers from the warranty process.

  • Opened computer software, movies, music and video games can be exchanged for the identical item if available but cannot be returned for a refund.

  • Any merchandise missing the original Universal Product Code (UPC) is available for an even exchange only on the identical product – if available.

  • Used parts and equipment are non-refundable, but are covered under a 30-day repair or replacement warranty with equal or better parts at the discretion of the local Panther Computers location, unless self installed.

 

Any product that is returned without promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount.

 

 

Panther Computers reserves the right to deny any return. This policy may be amended in part or in whole without prior notice.  

Panther Computers only warranties Panther PCs built locally, and any parts that we install as part of repairs or upgrades performed in store.  Self installed and used parts have no in store warranty but may have manufacturers warranties.  All other items including, but not all inclusive, monitors, notebooks, tablets, printers, etc have manufacturer warranties that must be satisfied by the manufacturers.

 

Limited Warranty

Every Panther PC includes a 1 year warranty and the Panther promise to be 100% Pirate Free.  This warranty covers every original part in the computer or any subsequent parts installed by Panther Computers till the end of the warranty period.

This limited warranty covers defects in materials and workmanship in your Panther PC branded hardware products.

Every Panther PC has an optional 2nd and 3rd year warranty that, if purchased, will extend the warranty period accordingly.

This limited warranty does not cover:

  • Software, including the operating system and software added to the Panther PC branded hardware, third-party software, or the reloading of software
  • Non-Panther Computers branded products and accessories
  • Used parts and equipment
  • Problems that result from:
    Bullet External causes such as accident, abuse, misuse, overclocking, or problems with electrical power
    Bullet Servicing not authorized by Panther Computers
    Bullet Usage that is not in accordance with product instructions
    Bullet Failure to follow the product instructions or failure to perform preventive maintenance
    Bullet Problems caused by using accessories, parts, or components not supplied by Panther Computers
  • Products with missing or altered Serial numbers
  • Products for which Panther Computers has not received payment

 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). PANTHER COMPUTER\'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

In addition to this limited warranty, Panther Computers products are assembled from high quality components that are further backed by manufacturer\'s warranties.  The following warranties typically apply, but check the warranty information included with your Panther PC equipment for each  items specific coverage:

  • Memory carries a limited lifetime warranty from the manufacturer
  • MSI Motherboards carry a 3 year limited warranty
  • Intel offers a three (3) year limited warranty to original purchasers of Intel boxed processors.
  • Seagate hard drive warranty varies depending on the model
  • Other add-on hardware typically carries a 1-year limited warranty.

The limited warranty on all Panther PC branded products begins on the date you accept delivery of the equipment. The warranty period is not extended if we repair or replace a warranted product or any parts. Panther Computers may change the availability of limited warranties, at its discretion, but any changes will not be retroactive. Typical reasonable exclusions apply (acts of God, acts of Satan, nature, war, government, etc.)